NASHVILLE, TN (WSMV) – A Nashville woman claims a Lyft driver took off with her luggage and never returned it.
Rebecca Magnuson is now speaking up to warn others about her experience.
“It’s devastating,” Magnuson said.
Magnuson flew into BNA on Thursday. She said a Lyft driver picked her up and helped her load her luggage.
Magnuson was taken to a nearby Mercedes dealership to pick up her car that had been in the shop.
“My attention was diverted just for a short moment by one of the attendants at the dealership, and when I turned back around, he was gone. He had driven away with my luggage,” Magnuson said.
Moments later, Magnuson said she texted and called the driver through the Lyft app. She even offered him money to return the luggage.
When that did not work, she reached out to the company, too and now she’s sharing her experience with News4.
“I want to make sure this does not happen to other people,” Magnuson said.
Magnuson also filed a report with MNPD. She said at least $10,000 worth of jewelry, clothes, and electronics were in her suitcase.
“It’s really devastating to have something like this happen, and I feel so incredibly violated,” Magnuson said.
While she fears the worst about her luggage, she wants accountability.
“My hope is that Lyft will listen and make some serious changes,” Magnuson said.
News4 contacted Lyft for comment. All they said was that they would get back to us soon.
On their website, Lyft said the easiest way to recover a lost item is to contact the driver directly, and that is what Magnuson did in this case.